Tenant Experience & Facility Management App — Rent360 India

Client Overview

Rent360 is a fast-growing co-living and rental property management company in India managing 5,000+ beds across Bengaluru, Pune, and Hyderabad. Their tenants are largely young professionals and students who expect digital-first services.

• Portfolio: 5,000+ co-living units across 3 cities
• Users: Residents, property managers, maintenance teams
• Goal: Digitalize tenant services, improve transparency, and foster community

Challenge

Rent360 relied heavily on offline processes: rent collection via cash/cheque, maintenance via phone calls, and paper-based visitor logs. This resulted in:

• High delays in rent payments and reconciliations
• Slow service request turnaround (average 72 hours)
• No structured way to engage tenants or build community
• Overloaded facility staff juggling calls, spreadsheets, and manual tracking

Solution — Tenant Experience Platform

Medro Hi Tech Symbol designed a mobile-first tenant app that unified all core tenant interactions into a single platform, backed by a facility manager dashboard and analytics engine.

Implementation Phases

Phase 1 — Discovery & UX Design (Weeks 1–4)

Conducted tenant interviews and manager workshops; designed user flows for rent, tickets, and amenities booking.

Phase 2 — Core App Development (Weeks 5–12)

Built rent payment, service request, and push notifications; pilot tested with 200 tenants.

Phase 3 — Community & Facility Features (Weeks 13–18)

Launched events bulletin, visitor management, and facility manager dashboard with SLA analytics.

Phase 4 — Rollout & Training (Weeks 19–24)

Deployed across all properties, trained 40+ facility staff, integrated feedback loop.

Impact & Results

Qualitative Outcomes

• Facility managers reported less manual tracking and more proactive SLA handling
• Tenants cited rent reminders and digital receipts as most valued features
• Management gained visibility into property-level performance metrics

Client Testimonial

Key Highlights & Learnings

• Mobile-first design critical for young professional tenants
• Push notifications and reminders drive adoption more than email
• Facility staff adoption is as important as tenant onboarding
• Community features increased tenant retention and referrals